Need to Return or Exchange something?
We want to make sure that you are 100% satified with your purchase!
Here is the quick rundown on returns and exchanges:
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Free shipping (within the US) for returns and exchanges!! Free shipping both ways on your first exchange.
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All returns must be received within 45 days of the date your order shipped from Sseko HQ and must be unworn and in new condition.
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Returns are processed within 6-8 business days of package receipt
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Original shipping cost are non-refundable (If we made a mistake...we will of course cover the cost).
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We can only exchange for a different size base or solid color strap. Pattern straps are limited quantities and cannot be received for exchange after 10 days.
Returns:
We are so bummed you don't love your Ssekos. Will you do us a favor and tell us why you are returning them? You can email us: liz@ssekodesigns.com or include a note with your return.
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Use the return label that was included with your original shipment
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Make a note on your packing slip that the order is for return
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Place your order and the original packing slip in a flat rate envelope and drop them off at your local post office
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Please allow for up to 14 days from the ship date for your refund to be processed
Exchanges:
Exchanges are simple! We want to make sure you LOVE your items.
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Use the return label that was included with your original shipment
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Make a note on your original packing slip for what you need to exchange. If your item is not available you will be contacted within 48 hours of receipt by a customer service rep.
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Place your order and the original packing slip in a flat rate envelope and drop them off at your local post office
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Please allow for up to 15 days from your ship date for your exchange to be processed
If you have any questions on returns of exchanges please contact us at laura.corder@ssekodesigns.com or via phone at 1-800-771-2147.
